Privacy Policy for Pip Jar

1. Information We Collect

We may collect the following types of information:

Account information: When you create an account, we may collect your name, email address, password or sign-in credentials, and your account role (such as parent, guardian, educator, or caregiver).

Child profile information: To provide app features, we may collect information you add about a child, such as their first name or nickname, an avatar or profile image, routines, goals, tasks, rewards, and classroom or family group connections.

App activity and usage information: We collect information about how the app is used, including tasks completed, rewards earned/redeemed, timer activity, shared progress between caregivers and educators, and feature usage.

Device and technical information: We collect limited technical data to maintain app security and performance, such as device type, operating system, app version, crash reports, and diagnostic data.

Communications: If you contact us for support, we may collect your name, email address, message contents, and any provided attachments.

2. How We Use Information

We use the collected information to:

• Provide and operate Pip Jar.
• Create and manage accounts.
• Support routines, rewards, timers, and progress tracking.
• Enable family sharing and educator collaboration.
• Send rewards to the Parent Wallet.
• Improve app features, reliability, and user experience.
• Respond to support requests.
• Maintain security, prevent misuse, and enforce our terms.
• Comply with legal obligations.

3. How Information Is Shared

We do not sell personal information to third parties. We may share information only in the following situations:

With authorized users: Information may be shared with people you invite or connect with in the app, such as parents/guardians in a shared family account, educators connected to a child's progress, or other authorized caregivers.

With service providers: We use trusted third-party service providers for hosting, authentication, analytics, database storage, customer support, and crash reporting. They may access information only as needed to perform services on our behalf.

For educational compliance: We support educators and schools in their compliance with student privacy laws, including FERPA, by ensuring that student data shared by educators is restricted to authorized caregivers and school staff.

For legal or safety reasons: We may disclose information if required by law, or if necessary to protect the rights, safety, security, or property of our users, our services, or others.

In a business transfer: If Pip Jar is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.

4. Children's Privacy (COPPA Compliance)

Pip Jar is intended to be used by parents, guardians, educators, and caregivers to support children. Child profiles must be created and managed by an authorized adult.

We comply with the Children's Online Privacy Protection Act (COPPA). Children should not create independent accounts unless explicitly permitted by the app and actively verified by a parent, guardian, or educator. We aim to limit the collection of child data strictly to what is necessary to provide the app's core features. If you believe a child has provided personal information without proper authorization, contact us at hello@pipjar.app, and we will review and delete the information.

5. Rewards, Wallet, and Timer Data

Pip Jar allows adults to assign and manage rewards, including cash-based rewards, time-based rewards (like screen time), and custom incentives. We store reward and timer activity so caregivers and educators can stay coordinated, track earnings and redemptions, and remain on the same page across shared accounts.

6. Data Retention

We keep information only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we will delete or de-identify your personal information within a reasonable period, unless required to keep specific data for legal, security, or operational purposes.

7. Your Choices and Rights

Depending on your jurisdiction, you may have the right to access your information, correct inaccuracies, request data deletion, object to certain processing, or request a copy of your data. You may update certain information directly within the app. To make a privacy request, contact us at hello@pipjar.app or visit: pipjar.app/delete-account.

8. Account Deletion

You may request deletion of your Pip Jar account and associated personal data by:

• Using the in-app account deletion feature in Settings.
• Visiting: pipjar.app/delete-account
• Emailing us at: hello@pipjar.app or support@tenflow.app

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Services

Pip Jar relies on third-party providers to support app functionality. Your use of these features may be subject to those providers' privacy policies. Our providers may include:

• Firebase / Google Cloud: Authentication, database, storage
• Vercel: Hosting, analytics
• SendGrid: Transactional email
• Apple: In-app purchases (if applicable)

11. International Users

If you use Pip Jar from outside the United States, your information may be transferred to and processed in countries where privacy laws differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide notice within the app or by other means.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Pip Jar / TEN FLOW APPs
hello@pipjar.app
support@tenflow.app
www.pipjar.app